Meeting Your Needs

Christina Rickey, as your real estate professional is always seeking direction in confronting issues that are currently challenging to the real estate industry.  She is increasingly aware of the consumer's interest and need for a service process that is consistent, reliable and provides high value. To address this need, Christina Rickey is one of the only quality service certified agents in the Birmingham metro area.  The Quality Service Certification^® program demonstrates to the consumer a tangible commitment to quality well beyond simply talking about a belief in quality.

Quality Service Certification^®

Features of Quality Service Certification are as follows:

• Outlines a plan of action for a defined service process.
• Provides systems for measurement, control, accountability and feedback.
• Measures and tracks service performance.
• Focuses on the delivery of flawless transactions.
• Quality is measured, managed, valued, recognized, rewarded and held in equal esteem.
• Presents a practical plan for developing customer satisfaction.